diluc Platform Privacy Notice

This page describes what we collect when you use diluc and how we keep that data protected. We at diluc take your privacy seriously and are transparent about the information we gather, how we use it, and who may access it. Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate.

When you register for a diluc account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), or interact with our live-dealer tables and games, you share personal information with us. We use this data to verify your identity, process your transactions, administer promotions, and provide customer support. We never sell your data to third parties for marketing purposes.

Our privacy policy applies to all members accessing diluc from supported jurisdictions. If you have questions about how we handle your information or wish to exercise your data rights, our support team can guide you through the process. This notice outlines your rights and our obligations under diluc's privacy framework.

What Data We Collect on diluc

We collect several categories of information when you use diluc. First, we collect identity data: your full name, date of birth, government-issued ID number, and a clear photograph for facial verification. This information is required for account registration and compliance with anti-money-laundering regulations. Second, we collect contact information: your email address and phone number. We use these to send account notifications, promotion updates, and support responses. Third, we collect payment information: your chosen payment method (e-wallet account, bank account details, or QRIS identifier), transaction history, and deposit and withdrawal records. We do not store full credit card numbers; payment processing is handled by our trusted payment partners.

Fourth, we collect activity data: your game selections, bet history, account balance, tier status, and promotion claims. This information helps us calculate your weekly cashback, track your VIP tier progression, and personalise your promotion offers. Fifth, we collect technical data: your IP address, device type, browser information, and access logs. We use this to detect fraud, prevent unauthorised access, and improve our platform's performance. Sixth, we may collect location data based on your IP address to verify that you are accessing diluc from a supported jurisdiction.

How We Use Your Data on diluc

We use your data for several purposes. Account management: we verify your identity, maintain your account, and process your deposits and withdrawals. Regulatory compliance: we comply with anti-money-laundering, know-your-customer (KYC), and counter-terrorism-financing regulations by storing and reviewing your identity documents and transaction history. Promotion administration: we track your activity to calculate weekly cashback, determine your VIP tier, and manage referral rewards. Customer support: we use your contact information and account history to respond to your inquiries and resolve disputes. Fraud prevention: we analyse your activity patterns and technical data to detect suspicious behaviour and protect your account. Platform improvement: we use aggregated, anonymised data to understand how members use diluc and to optimise our games, payment flow, and user interface.

Third-Party Processors and Data Sharing

We work with trusted third-party service providers to operate diluc. Our payment processors (e-wallet partners, bank networks, e-wallet operators) receive your payment information to execute deposits and withdrawals. Our identity verification provider receives your ID documents and selfie to perform facial matching and document validation. Our hosting provider stores our servers and databases; our servers may sit outside your jurisdiction, but we maintain encryption and access controls to protect your data. Our customer support platform may store chat logs and email records. We do not share your data with marketing partners, data brokers, or advertisers. We share data with law enforcement or regulators only when legally required to do so.

Your Rights and Our Commitments on diluc

We recognise your rights regarding your personal data. You have the right to access your data: you can request a copy of all information we hold about you by contacting our support team. You have the right to correct inaccurate data: if your name, contact information, or other details are wrong, you can request corrections through your diluc account settings or by contacting support. You have the right to delete your data: you can request account deletion, though we may retain certain information for regulatory compliance and dispute resolution. You have the right to data portability: you can request that we provide your data in a structured, machine-readable format. You have the right to object to processing: you can opt out of promotional emails and non-essential communications.

We at diluc commit to protecting your data through industry-standard encryption, secure servers, and restricted access controls. Only authorised diluc staff and trusted processors can access your information. We retain your data only as long as necessary to provide our service and comply with legal obligations. Once you close your diluc account, we delete your personal data within a reasonable timeframe, except where we are required to retain it for regulatory or legal reasons.

Cookies and Tracking on diluc

Our diluc website uses cookies to enhance your experience. Session cookies allow you to stay logged in and navigate between pages. Preference cookies remember your language and display settings. Analytics cookies help us understand how members use our platform so we can improve performance and user experience. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, though this may affect your ability to use certain diluc features. We do not use third-party tracking pixels or retargeting ads.

Data Retention and Deletion

We retain your identity documents and KYC information for as long as your diluc account is active, plus a minimum of five years after account closure for regulatory compliance. We retain your transaction history and payment records for at least seven years to comply with financial regulations. We retain your activity data (game history, promotion claims, tier status) for as long as your account is active; this data is deleted within 90 days of account closure unless we are required to retain it for dispute resolution. We retain technical logs (IP addresses, access times) for up to 12 months for security purposes. If you request account deletion, we will delete all personal data except what we are legally required to retain.

• Contact us about your data: Email our support team or use the contact form on diluc to request access, correction, or deletion of your information.
• Verify your jurisdiction: Before opening a diluc account, confirm that our service is available in your jurisdiction and that your use complies with local law.
• Keep your account secure: Use a strong password, enable two-factor authentication if available, and never share your login credentials.
• Review your activity: Regularly check your diluc account for unauthorised transactions or suspicious activity and report any concerns to our support team.

Our privacy policy may be updated from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or by posting a notice on diluc. Your continued use of our platform after such changes constitutes your acceptance of the updated policy. If you have any questions about how we handle your data or wish to exercise your privacy rights, please contact our support team. We are committed to responding to all data requests within the timeframes required by applicable law.