diluc FAQ

Opening a diluc account takes three steps. First, you register with a username, email, and secure password on our website. Second, we send you a verification link via email; you confirm your email address. Third, you submit identity verification (KYC): a government-issued ID (passport, ID card, or driving licence) and a clear selfie for facial matching. Our compliance team reviews your documents and completes verification within standard timeframes—typically within hours, though complex cases may take longer. Once verified, your account is active and you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), and access all diluc games and markets.

During registration, you provide your full legal name, date of birth, email address, mobile phone number, and a secure password. You also select a username (3–20 characters, letters and numbers only). During identity verification, you upload a government-issued ID and a clear selfie. We use this information to verify your identity, comply with anti-money-laundering regulations, and maintain account security. All data is encrypted and protected according to our privacy policy. You are responsible for keeping your password confidential and notifying us immediately if you suspect unauthorized access to your diluc account.

If you suspect unauthorized access to your diluc account, change your password immediately and contact our support team via email. Provide as much detail as possible: when you noticed the issue, what activity seemed unusual, and whether you have shared your credentials with anyone. Our security team will investigate and may temporarily suspend your account to prevent further unauthorized use. We will help you regain control and secure your account. If funds were withdrawn without your authorization, we will review the transaction and take appropriate action. Always use a strong, unique password and enable any additional security features diluc offers.

diluc supports deposits via multiple payment methods with flexible ranges. E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking) and local payment transfers typically have lower minimum deposits and are processed instantly. Bank transfers (online payment, e-wallet, mobile banking, local payment) also support a wide range and clear within 1–2 hours during business hours. We do not publish fixed minimum or maximum amounts; instead, each payment method displays its range when you select it during deposit. Your bank or payment provider may also impose limits. Deposits are subject to identity verification and fraud-prevention checks. If a deposit fails, contact support with your transaction reference number and we will investigate.

diluc does not charge fees on deposits or withdrawals. However, your bank or payment provider (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may charge their own fees for transfers. These fees are set by your financial institution, not by diluc, and will be displayed before you confirm the transaction. When you withdraw from diluc, we transfer your account balance to your chosen payment method at no charge; any fees charged by your bank or e-wallet are their responsibility. Always review the fee disclosure from your payment provider before confirming a transaction.

diluc offers betting on major football leagues and tournaments, including Liga 1 (Indonesia's top division), Piala Indonesia, Piala AFF, Champions League, Premier League, and other international competitions. We also cover esports markets such as Mobile Legends, Free Fire, and PUBG Mobile tournaments. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with professional dealers in multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. The full list of available markets and games is displayed in your diluc account dashboard and updates as new fixtures and tournaments are scheduled. All odds and game rules are published before you place a bet or play.

Our weekly cashback programme rewards members based on their tier level and gaming activity. Each tier (Bronze, Silver, Gold, Platinum, Diamond) earns a different cashback percentage on qualifying bets and game play during the week. Cashback is calculated automatically and credited to your account on a set day each week. The exact percentage depends on your tier; higher tiers earn higher cashback rates. Tier advancement is permanent and based on cumulative gaming activity—the more you play, the higher your tier becomes. Cashback is credited as real money after any applicable terms are met. Full details of cashback rates and eligibility are published in your diluc account dashboard and on our promotions page.

You can reach our diluc support team by sending an email to our registered support address. Include your username, account email, and a clear description of your issue. Our team responds to support emails within standard timeframes; response times depend on email volume and the complexity of your inquiry. For urgent account-security issues (suspected unauthorized access, fraudulent transactions), mark your email as urgent and provide as much detail as possible. You can also access live chat support through your diluc account dashboard during business hours. For general questions, this FAQ page may provide a faster answer than email support.